Water Torture: Bureaucratic or Just Business?
If you want to know whether a practice has become regular within an organization, look for the form:
[Partially Declassified Inspector General Report page 219]
At the sight of a CIA form to document certification and recertification in torture techniques (so qualified under 18 USC 2340), some may be tempted to discuss the banality of evil in reference to government bureaucracy. But it appears that the CIA was operating under a different model:
[Partially Declassified Inspector General Report page 175]
It’s all about customer service, and in the customer service model, the customer is always right:
“Speaking truth to power” depends upon a vigorous effort to find the truth, and high-quality analysis is as much the product of open intellectual discourse as it is of diligent research. While none of the DI employees I interviewed suggested that there has been a conscious attempt to stifle debate within the directorate, a significant number did raise concerns about the unintended effects of the “constant need to please the customer” on the free flow of ideas.
[Integrity, Ethics, and the CIA: The Need for Improvement, Kent Pekel for CIA Center for the Study of Intelligence]