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Irregular Wisdom From PayPal’s Programmed Agent

My customer service interaction with “Sarah”, a computer program that is supposed to be cleverly programmed to deliver me appropriate answers to my questions about PayPal:

You:
Sarah, the $400 I was supposed to have received days ago from PayPal never arrived.

Sarah:
Are you having an issue:
-Printing your shipping label
-Finding the shipping button

You:
Wow, Sarah, that’s a really stupid answer.

Sarah:
That’s nice of you to say. I’m glad to be able to help people out on our site.
How can I help you?”

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