I have just spent the last 45 minutes trying to get a Time Warner Cable customer service agent to remove cable television from the services that I pay for. I use the telephone, and I use the internet connection that we get from Time Warner, but I just don’t watch television. Nobody in my family […]
My customer service interaction with “Sarah”, a computer program that is supposed to be cleverly programmed to deliver me appropriate answers to my questions about PayPal:
“You: Sarah, the $400 I was supposed to have received days ago from PayPal never arrived.
Sarah: Are you having an issue: -Printing your shipping label -Finding the […]
If you want to know whether a practice has become regular within an organization, look for the form:
[Partially Declassified Inspector General Report page 219]
At the sight of a CIA form to document certification and recertification in torture techniques (so qualified under 18 USC 2340), some may be tempted to discuss the banality […]
On June 2, 2009, we at Irregular Times withdrew from one of the two ways of selling shirts, bumper stickers and buttons at the online merchandiser CafePress. On June 1, CafePress started charging customers more and (paying its graphic designers less) when purchases were made via their search engine they call the “Marketplace.” We didn’t […]